Effective date: 1 April 2026 · MOHO & Cave Pty Ltd operating as Merebase · ABN: 27 657 476 563
This policy is written in plain English. We collect the minimum information needed to run the service, we do not sell your data, and we follow the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Merebase is a custom business app builder for small business. We are operated by MOHO & Cave Pty Ltd, ABN 27 657 476 563, operating as Merebase.
This policy applies to all personal information collected through the Merebase website, build description forms, email communications, and any other interaction with our service.
Questions about this policy can be directed to hello@merebase.com.
When you describe what you want built, we collect your name, email address, phone number (if provided), business name, and the description of the app you want. This information is used to assess your build description and prepare a build scope.
If you create an account to manage builds or a monthly plan, we collect your name and email address. Passwords are stored in hashed form and are not accessible to us.
Payments are processed by a third party payment processor. We do not store credit card numbers or payment credentials. We receive confirmation of payment and a transaction reference. The payment processor's privacy policy governs how your payment data is handled.
When you email us or communicate with our team, we retain those communications for the purpose of managing your build and resolving any issues.
We collect basic analytics on site visits including page views, referral source, and general geographic region. This data is aggregated and not linked to individuals. We do not use advertising tracking or cross site behavioural tracking.
We use the information we collect to:
We do not sell personal information to third parties. We do not use your information for advertising purposes.
Standard, Express, and Installed builds are listed on the Merebase Launchpad as Originals unless the Private build tier was selected. A Launchpad listing shows the app name, description, and category. No personal information about the app owner is displayed publicly as part of the listing.
If you do not want your build listed on the Launchpad, select the Private build tier at the time of your build description.
We retain personal information for as long as it is needed to deliver the service and meet our legal obligations:
When information is no longer needed and not required by law, we delete or de-identify it.
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or misuse. These include access controls, encrypted communications, and secure storage practices.
No system is completely secure. If you believe your information has been accessed without authorisation, please contact us immediately at hello@merebase.com so we can investigate and take appropriate action.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
To make an access or correction request, email us at hello@merebase.com. We will respond within 30 days.
We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. For significant changes, we will notify active customers by email. Continued use of the service after a change has been notified constitutes acceptance of the updated policy.
For privacy questions, access requests, or complaints, contact us at:
MOHO & Cave Pty Ltd operating as Merebase
ABN 27 657 476 563
PO Box 236, Bald Hills QLD 4036, Australia
Email: hello@merebase.com
We will acknowledge your contact within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.